Keeper's Mix® Herbal Supplement

Standard Shipping:

• Estimated Delivery Time: 2-3 business days

• Shipping Cost: £3.99

Express Shipping:

• Estimated Delivery Time: 1-2 business days

• Shipping Cost: £5.99

• International Shipping: International shipping rates and delivery times vary based on location and will be calculated at checkout.

Please note that delivery times are estimated and may vary depending on your location and unforeseen circumstances like weather or carrier delays.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided link or directly on our website under the “Track My Order” section.

Shipping Policy

At K9 Corner, we are committed to delivering your orders quickly and efficiently. Please take a moment to review our shipping policy to understand how we handle orders, delivery times, and costs.

Processing Time

• All orders are processed within 1-2 business days(excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• In the event of a high volume of orders, processing may take an additional 2-3 days. If there are significant delays, we will notify you via email or phone.

Shipping Rates and Delivery Estimates

We currently offer the following shipping options:

Standard Shipping:

• Estimated Delivery Time: 2-3 business days

• Shipping Cost: £3.99

Express Shipping:

• Estimated Delivery Time: 1-2 business days

• Shipping Cost: £5.99

Shipping to P.O. Boxes

We currently do not ship to P.O. boxes. Please provide a physical address to ensure smooth delivery.

Customs, Duties, and Taxes (International Orders)

You are responsible for paying any duties or taxes upon import.

Delayed or Lost Packages

If your order is delayed or goes missing, please contact us at support@k9-corner.co.uk with your order number and details. We will work with the shipping carrier to resolve any issues as quickly as possible.

Incorrect Shipping Information

Please ensure all shipping details are correct before completing your purchase. K9 Corner cannot be held responsible for packages sent to incorrect addresses due to errors made at checkout.

Contact Us

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to reach out to us at support@k9-corner.co.uk.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• To start a return, you can contact us at support@k9-corner.co.uk
  
• You will need to notify us that you wish to return the item and state the reason for the return.
• Returns should be made to the returns address provided on the parcel.
• We strongly recommend using a tracked service to return your item.
• Once the item has been returned your funds will be returned.

Items sent back to us without first requesting a return will not be accepted. We recommend using Royal Mail Tracked services for all returns.

You can always contact us for any return questions at support@k9-corner.co.uk. 

Return Shipping Costs

Customers are responsible for the cost of return shipping. We do not cover or reimburse return shipping fees. 

We recommend using a trackable shipping method to ensure your return reaches us safely. We are not responsible for returns that are lost or damaged during transit.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Remote Collar Returns & Inspection Policy

Remote training collars are classified as specialist electronic training equipment and all returned units undergo a full inspection, functionality test, and condition assessment before being accepted back into stock.

Where a remote collar has been opened, paired, activated, worn, used outdoors, or shows signs of handling beyond what would reasonably be expected when inspecting the product, a restocking and inspection fee of up to 10% may be deducted from the refund amount.

This fee contributes towards:

• Product inspection and testing
• Sanitisation and repackaging
• Firmware and functionality checks
• Administration and processing costs
  
• Reduction in resale value of opened electronic equipment

To qualify for a full refund, returned items must be:

• In “as new” condition
• Free from marks, damage, hair, dirt, odours, or outdoor use
• Returned with all original packaging, accessories, manuals, chargers, and contents

Returns that are damaged, incomplete, excessively used, or not in resalable condition may either:

• Be subject to a reduced refund reflecting the loss in value, or
• Be returned back to the customer

This policy does not affect your statutory rights. Faulty or defective items will be handled in accordance with the Consumer Rights Act 2015.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@k9-corner.co.uk.

International Orders — Please Read Before You Order

Your order is shipped from the UK. Because it's an export, no UK VAT is charged — the price you pay us does not include any UK tax.

When your parcel arrives in your country, it will pass through your local customs. At that point, your country's customs authority may charge import duties, taxes or VAT before the goods can be released to you. These charges are set by your own government under your country's rules — they are not set by us, are not collected by us, and are separate from what you pay at checkout. Whether anything is charged, and how much, depends entirely on your country's import thresholds and rates.

You, as the receiver, are responsible for paying any customs charges to release your parcel. You may also be asked by your customs authority to provide information or documents (such as a tax/VAT/EORI number) to clear the shipment.

Please expect possible delays. Parcels are sometimes held at customs for inspection or processing. This is a normal part of international shipping and is outside our control — we cannot speed up or predict how long your customs will take.

Every order is fully tracked. You'll receive a tracking number so you can follow your parcel at every stage, including while it's with customs.

By placing an international order, you understand that any customs duties, taxes or carrier handling fees are your responsibility and are determined by your country's authorities, not by us.